How can we help?

No. But it works best when they do. Your helper adds what they buy on their own phone, so you do not type in their receipts. You can add what you buy yourself.

You set the budget, see what was bought, and get a reminder on payday and before a document expires.

Everything else works even if your helper has not joined.

Yes, they need their own phone and their own login. You do not share an account.

homey works on iPhone and Android, including older phones. It uses very little data, so a prepaid plan is fine.

Yes. Share your household code. They sign up as an employer and enter it.

They cannot join while a helper or another employer is in their own household.

Each person has their own sign-in. You all see household spending, the calendar, helpers, documents and salary amounts.

To stop, they tap Leave household in My account. Or the employer who has been in the household the longest taps Remove next to their name. What they added stays with the household.

After you remove someone who uses homey, your household gets a new code. The old code stops working.

Yes. Each helper gets their own card on your dashboard, with their own salary, payday and documents.

Household spending goes into one shared budget, not one per helper. It is one household buying one set of groceries.

Everything they mark as Household: the amount, the category, the date, the shop, and the receipt photo if there is one.

It shows in your household activity once their phone has internet, so your budget total stays up to date.

Because it is their own money, not household money.

This helps you too. A helper who knows their private spending is not watched has no reason to leave things out of the household record. The privacy is what makes the household record complete.

Partly. Once your helper connects, they see the salary amount, payday and documents.

Your helper never sees your record of each payment. Your helper keeps their own private record.

Yes. They added it, so they can fix it: a wrong amount, the wrong category, or a spend saved twice.

If entries were locked, mistakes would stay in your record. Your household activity always shows the latest version.

No. homey cannot see your bank, your cards or your own pay. Your helper never sees a spend you add as Own money.

The money in homey is the household budget, the spending against it, and the salary you pay your helper. Once connected, your helper sees these.

They are separate and never mix.

The household budget is for what gets bought for the home. Spending is counted against it each month.

Salary is what you pay your helper. It sits on their card with their payday. It is never counted as household spending.

Top up adds money to this month only. Your normal monthly budget stays the same. Use it for a one-off: a party, guests, a big restock.

Set amount changes the monthly budget from now on. Use it when your normal household spending has changed.

Your helper can top up too. Every top-up is saved with the date, the amount and who added it.

No. homey is a record, not a payment app. It holds no money and makes no transfers.

It shows the salary and payday, and reminds you on payday. You pay your helper the same way you do now.

No. homey is your own record-keeping, nothing more.

It does not send anything to MOM or your agency. It does not replace anything the law asks you to file or keep.

It makes your own records easy to find and hard to forget.

Anything with a date that would cause a problem if it passed:

• Work Permit
• Passport copy
• Employment contract
• Insurance policy and security bond
• Medical checkup records

Yes, as long as you enter the expiry date when you save the document.

homey reminds you before the date, on your dashboard and by notification. Work Permit and insurance renewals are the two most often missed.

No. Nothing is deleted. Removing a helper archives them.

Their salary record, documents and every spend they added stay as they were. Their past spending still counts in your household totals for those months.

You find them under Past helpers. You can see them but not change them. You may need to show a past helper's records later.

Your household has a short household code, shown in My account. Send it to your helper to enter.

Does your helper already use homey? Ask for their code. Enter it on Add helper. Your helper taps Connect in homey.

That joins you into one household. It does not matter who signed up first.

Yes. You can add household spending yourself.

On your own you also have the household calendar, salary and payday, documents with reminders, and your household budget.

You can connect later. Nothing you entered is lost.

Nothing is lost. Send them your household code, or enter their code on Add helper. When they connect, the two accounts join into one household.

They keep their personal side, and it stays private. Only the household side is shared.

You see their household spending, also what they added before you connected. Their personal spending stays private.

Their household categories are added to your list. If you have no household budget yet, theirs is used.

If you signed up with Apple and change to an Android phone, set a password in My account first.

Install homey on the new phone. Sign in the same way as before: with your email and password, or with Apple.

Does homey look empty? You may have signed in a different way. Sign out. Then sign in the same way as before.

Go to My account > Change password. You will need your current password.

If you have forgotten it, tap Forgot password? on the Sign in screen. We will email you a link.

If you signed up with Apple and have no password yet, go to My account > Set a password.

Go to My account and tap Delete account. Everything in it is removed, and this cannot be undone.

homey checks it is you first: with your password, or with Apple.

Forgot your password? Sign out. Then tap Forgot password? on the Sign in screen.

If another employer is in the household, the household stays with them.

If you are the only employer, the household and its records are removed, and a connected helper is disconnected.

Deleting your account does not delete your helper's account. Their personal side belongs to them.

No. homey is a private app made by a small independent company in Singapore.

We are not the Singapore government. We are not MOM. We are not your agency, and we are not your employer.

We never show your private information to your employer or your agency. We only share it if the law says we must.

Yes. homey works on both iPhone and Android phones.

It also works on older phones. You do not need to buy a new phone.

No. homey uses very little data. It is made for prepaid phone plans.

Your spending, your calendar and your documents are saved on your phone. You can open the app and add things even when you have no internet.

No. You do not need permission from anybody.

You can download homey and use it by yourself, the same as any other app on your phone.

Everything still works. You can use homey alone: your own money, the household spending, the calendar and your documents.

Connecting with your employer is optional. It only means you share the household part. You can connect any time later.

When your employer joins, send your employer your code from My account. Or enter your employer's household code. Nothing is shared until you tap Connect.

If you connect later, your employer sees your household spending and calendar. This includes what you added before you connected. Your personal spending stays only yours.

Your household categories are added to your employer's list. If your employer has no household budget yet, yours is used.

No. Never.

Every time you add a spend, you choose Household or Personal. Anything you mark Personal is only for you. Your employer cannot see it. Your employer is not told about it, not even the total.

This stays true after you connect with your employer. It does not change.

Nothing, until you connect. After you connect, only the household part:

• Spends you marked Household, also the ones from before you connected
• The receipt photo, if you added one
• The household calendar, also what you added before you connected
• The household budget and the household categories
• Top-ups you add, with your name
• Documents saved in the household
• Your salary amount and payday

That is the whole list. Nothing else is shared.

If you leave, what you already shared stays with the household.

If another employer joins the household, they see the same list.

If another helper works in your home, they see the household spending too. They never see your personal spending.

No.

The money you send to your family is personal. Your employer never sees how much you send, who you send it to, or how much of your pay you keep.

No. homey does not tell anyone when you join.

Your employer sees the household part after you connect your household with them. Not before.

No. Connecting only shares the household part: household spending, the calendar, your documents and your salary amount.

Your personal money always stays private. There is no setting that lets your employer change this.

You can leave at any time: tap Leave household in My account. You keep your personal money. What you already shared stays with the household.

No. homey does not read your messages, does not look through your photos, and does not track your location.

It only keeps what you type into the app, and the photos you choose to add.

Tap the round + button at the bottom of the screen. Then:

• Type the shop name
• Type how much you spent
• Take a photo of the receipt if you have one
• Pick a category. Household is at the top. Personal is below.

Tap Save. It is best to do it straight after you pay, so you do not forget.

It is about whose money it was.

Household is money spent for the family you work for: groceries, cleaning things, things for the children. Your employer sees these when you are connected.

Your employer can also add household spending. It shows your employer's first name.

Personal is your own money: your phone top-up, your own food, money you send home. Only you see these.

Not sure? Ask yourself: would my employer pay me back for this? If yes, it is Household.

No. You do not need to keep the paper.

When you add a spend, take a photo of the receipt. It is saved in homey with the amount and the date.

If your employer asks about a spend, you can show them the receipt on your phone.

Yes. Tap on the spend, then edit it or delete it.

You can change the shop, the amount, the category or the date.

No. homey is a record book, not a bank.

It does not hold your money, pay your salary, or send money to your family. It only keeps a record of what was spent.

homey is in English.

Yes, and it is a good idea.

Go to My account > Documents. Tap + Add document.

Type the name, for example Work Permit. Tap Upload file to take a photo or pick a file. Then tap Add document.

Now you always have your own copy on your phone, even when the paper is not with you.

Yes. When you save a document, also type in the expiry date.

homey reminds you before that date. Your employer renews the Work Permit. homey also reminds you about your passport, insurance and medical checkup.

If you are connected to your employer, then yes. If you leave, your employer keeps the documents you shared. Documents are a shared household record.

This is on purpose. Your permit, contract and insurance matter to both of you, so you both see the same information. Your personal money is still private.

No. Your homey account uses your email address, not your phone number.

You can change your number as many times as you want. Your spending, budget, calendar and documents all stay.

Get any other phone, install homey, and sign in the same way as before: with your email and password, or with Apple. Everything comes back.

Signed up with Apple, and the new phone is Android? Write to us.

Someone who finds your old phone cannot open homey without your password.

If you signed up with Apple and change to an Android phone, set a password in My account first.

Install homey on the new phone. Sign in the same way as before: with your email and password, or with Apple.

Does homey look empty? You may have signed in a different way. Sign out. Then sign in the same way as before.

No. Your account belongs to you, not to your employer.

Go to My account and tap Leave household. When you start your new job, enter your new employer's household code.

Your personal money history stays with you, through every job.

What you shared with your old household stays with that household.

Go to My account > Change password. You will need your current password first.

If you have forgotten it, tap Forgot password? on the Sign in screen. We will email you a link.

If you signed up with Apple and have no password yet, go to My account > Set a password.

Go to My account and tap Delete account. You do not have to give a reason.

homey checks it is you first: with your password, or with Apple.

Forgot your password? Sign out. Then tap Forgot password? on the Sign in screen.

Your personal spending, budget and photos are removed. What you shared stays with the household. This cannot be undone.